SALES & RENTALS • 1212 Westheimer Rd. Houston, TX 77006 PATIENT REFERRAL

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Shipping & Returns

Safeway Medical Supply works hard to help you find the right product for your needs. If you purchased a product that isn’t working for you and need to return the item, please read the Safeway Medical Supply Return Policy below. Returns are initiated through this website when you are logged in to your account and only reference items bought through this store.

Return Policy

Please inspect your product closely upon delivery. If the product is either damaged or not the product you ordered, we ask that you refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please call Safeway Medical Supply Customer Service at 1-866-280-6674.

Once delivery has been accepted, the following conditions apply (restocking fees may apply):

General Return Windows

Please contact Safeway Medical Supply regarding an individual product's return policy. Most items may be refunded if returned within ten days of receipt. You are responsible for all costs for return shipping, and the product must be in the original packaging.

Certain products are custom-made by the manufacturer and are non-returnable. These include:

For hygienic reasons, the following products are non-returnable:

Returned products are subject to a 25% restocking fee, including:


Note that returned products require a Return Authorization number. Any returns received without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by Safeway Medical Supply.

Return Shipping

Unless Safeway Medical Supply made an error, returns are the customer's responsibility. We highly recommend that you insure all items for retail value to protect against shipping damage.

Please carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Safeway Medical Supply reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Safeway Medical Supply may institute a $20 fee per missed scheduled pickup.

Canceled Orders

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit, and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.


Once your return is received, Safeway Medical Supply will issue a credit to the payment type used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.

If your item is defective or was damaged in shipping, please call us at 1-866-280-6674 or email us at [email protected], and we will arrange for the item to be repaired or replaced promptly.