Privacy Policy

Privacy Statement
We conduct business with your privacy in mind. It is our goal to balance the benefits of e-commerce with the rights of individuals to prevent the misuse of their personal information.
SMS may gather certain generic information with respect to visitors' use of the site. Information such as the number of visitors, the frequency with which they visit, and the areas on the site that they favor, very much like television ratings that tell the networks how many people tuned in to a program. We only use this type of data in aggregate — that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This collective data helps us determine the extent to which our customers use certain parts of the site, which, in turn, enables us to make the site as appealing as we can for as many of you as possible, and provide you with the best possible Web experience. These statistical ratings do not contain any personally identifiable information about you or any of our users.

Personal Information
In some circumstances, SMS may request personal and professional information from you, such as your name, title, email address, company name or telephone number. Your response to these inquiries is strictly voluntary. SMS may use this information to customize your experience on our web site. In addition, we may use this information for other business purposes, such as alerting you to products and services that can assist you in your business, promoting site registration and assisting in order processing.

In general, you can visit our site without divulging any personal information.

Domain Information
SMS may also collect domain information as part of its analysis of the use of this site. This data enables us to become more familiar with customers who visit our site, how often they visit, and what parts of the site they visit most often. SMS may use this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.

Cookies and IP Addresses
SMS may use a technology nicknamed "cookies." Cookies are pieces of information, or data, sent to your browser from a web server and stored on your computer's hard drive for record-keeping purposes. We may use cookies to make visiting our site easier. We also use cookies to help us track how many unique visitors we have to our sites, as a type of aggregate counter.

While most browsers are initially set up to accept cookies, if you prefer, you can reset your browser to notify you when you've received a cookie or, alternatively, to refuse to accept cookies. It is important to note that you may not be able to use certain features on our site if you choose not to accept the cookies we send to your computer.

An IP address is a unique number assigned to your computer when you are using your browser on the Internet. SMS may collect and track site traffic by IP address. We log this information for the sole purpose of tracking the number of visitors to the site. We do not link your IP address to any personally identifying information.

Disclosure to Third Parties
In cases where we believe your business interests will be served, SMS may share, but not sell, information you have provided us. With the exception of account, credit card or purchase order numbers and ordering information, we may share information with SMS business partners. If you receive unwanted marketing materials from any of our business partners, please let them know that you wish to be removed from their contact list.

Protecting Children
SMS is committed to protecting the privacy and rights of children online. We believe that children should be able to use the Internet in a safe, productive and efficient manner and should be afforded the highest protection available with respect to their personal and otherwise individually identifiable information.

In addition, we will not solicit nor knowingly collect any individually identifiable information from children under the age of 13 who use our site. If after registration, we receive notice that the registrant is actually less than 13 years old, we will immediately close their account and delete their personal information.

This policy does not apply to other websites that we link to or that contain a link to our site. Safeway Medical Corporation reserves the right to change, modify or update this statement at any time without notice.

Shipping
Please allow 1 to 3 week days from date of order for delivery. Normal shipping is USPS or FedEx Ground.

Our estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available.

We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen. Orders for multiple items can take longer to assemble before we're able to ship them to you.

Want to get your items more quickly?
You can select a different shipping speed by contacting a SMS representative. Note that changing your shipping speed will not affect the estimated shipping date, but it will improve the estimated delivery date.

Return Shipping
Unless SMS made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, SMS reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, SMS may institute a $15 fee per missed scheduled pickup.

All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RA number contact a SMS representative at (888) 531-1611 or info@safewaymedicalsupply.com.

PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by SMS.